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You can order or contact us from 8:30 am to 7 pm. From Mondays to Sundays.
You can order or contact us from 8:30 am to 7 pm. From Mondays to Sundays.
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Refund policy

Refund Policy


These Policies are valid for the website

Refund is a request from a customer to receive the amount they have paid for an item.



  • The purchased product is out of stock and it is not possible to deliver another of similar characteristics and of the same or higher price.
  • Delivery time exceeds 12 hours working from the date of receipt requested by the customer without the customer receiving the product.
  • The product was lost by the courier.
  • An incorrect amount has been charged to the client, the refund applies for the difference.


To request a refund, you will be asked for the following information, which you can send by Email

  • Order number with which you bought your product. (It is found in the MY ACCOUNT option if you are registered in the mail received at the time of purchase).
  • Description of the item and / or order.
  • Reason for which the refund is requested.
  • Payment method with which the purchase was acquired.

Once the receipt of the reimbursement request has been confirmed, the review process will proceed, the receipt of the request does not imply authorization of the reimbursement.

Reimbursement requests will be analyzed and the client will be notified both in cases of proceeding and in cases of non-origin of the reimbursements and the reasons.

The shipping costs for the return of the product will be borne by the customer, if you wish we can send a guide so that the collection of the product is scheduled and the cost of shipping will be deducted from the refund.


The estimated times for processing a refund once it has been authorized are 96 business hours.