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You can order or contact us from 8:30 am to 7 pm. From Mondays to Sundays.
You can order or contact us from 8:30 am to 7 pm. From Mondays to Sundays.

Shipping policy

Delivery or Service Policies
These Policies are valid for the website www.petitpariapanama.com and it is understood that when purchasing any of our products or services the customer accepts the terms, conditions and delivery policies specified below.
1. RECEIPT OF THE GOODS
It is an essential condition that at the time of receipt of the merchandise, any incident that may exist in the state of the merchandise or the packaging is indicated on the delivery note signed to the carrier and communicated to Petit Paris Marbella said incident by e-mail to store@ petitparispanama.com(opens in a new tab) within a maximum period of 24 hours from the receipt of the package. If the package presents significant damages with which it is believed that the product could have suffered damages, it must be rejected and the Petit Paris Marbella Immediately.
1. RECEPTION OF THE SERVICE
It is an essential condition that it be communicated to Petit Paris Marbella any incident or claim that has been had during or after receiving the service, notifying by e-mail to store@ petitparispanama.com(opens in a new tab) within a maximum period of 24 hours from the reception of the service.
2. RETURN OF GOODS
The client will have a period of 24 hours from the receipt of the product to send to Petit Paris Marbella any claim in relation to the supplied product. After this period, the products will be considered as compliant by the customer. The claim must be made through an email to store@ petitparispanama.com. Petit Paris Marbella It is not responsible and reserves the right to reject possible returns in case of merchandise in poor condition due to improper use or transport damage. The courier that made the delivery will be responsible for the shipping costs. .
Product returns will only be accepted in the following cases:
a) The return of non-defective merchandise as a rule NOT ACCEPTED., in special cases as an exception the return is accepted but always with the prior approval of a Petit Paris Marbella, assigning a "CASE" number that must be stated at the time of return.
b) Defective material at the time of receipt: If the material is defective, a request must be made on our website. Once a "CASE" number has been assigned the product will be sent to a Petit Paris Marbella with its original packaging, original manuals and accessories and with its corresponding "CASE" number visible on the outside of the packaging.
3. WARRANTY
The guarantee of all our products will be established Petit Paris Marbella.
4.- CONFIDENTIALITY
to Petit Paris Marbella guarantees the security of its clients' information, which travels in an encrypted manner to our secure site and is handled in such a way that it cannot be decrypted by agents external to us.
5.- AVAILABILITY AND PRICES
Prices are expressed in American dollar, according to the referential exchange rate on the day of the transaction. Likewise, they may be subject to change without prior notice.
Petit Paris Marbella ensures the availability of the products and services displayed on the portal. If a situation arises, of lack of availability, Petit Paris Marbella will promptly inform its customers, by email from our Customer Service, about this situation beyond our control, indicating the estimated delivery time.
6.- DELIVERY TIMES
The opening hours for receiving purchases through the portal www.petitparispanama.com, They are:
Tuesday to Sunday from 09.00am to 07.00pm.
Likewise Petit Paris Marbella make deliveries at the following times:
Tuesday to Sunday of 09.45am to 06.30pm.
The client accepts that he must have a person to receive his purchase at these times.
Petit Paris Marbella will not accept as a commitment special hours that the client writes in the fields of the order form and will only serve as a commitment what is indicated in this document.
The client accepts that if his purchase order has been registered outside the hours of receipt of purchases, it will be sent in the next immediately available time range.
IMPORTANT: Purchase orders made online on Sunday will be processed the next immediate business day.
7.- PAYMENTS
The client is obliged to pay / settle / cancel the purchase order made by the portal Petit Paris Marbella In its whole.
The type of payment is by credit card VISA, MASTERCARD.
Petit Paris Marbella is affiliated with the Verified by Visa and Master Security Code service in order to offer its customers the highest possible security and confidence when making their payments online. (ONLY IF APPLICABLE)
8.- ORDER POLICIES
The client must provide the complete details of the recipient's address. In case the client does not have the complete address, the client may be supported to find the address, as long as it is a business address, company or places that due to their commercial, assistance or governmental nature are of public interest, having to For these purposes, the customer must provide at least the telephone and email address and name of the contact.
Petit Paris Marbella reserves the right not to provide information to the client in case he has incurred in the delivery of partial or misleading information of his identity.
9.- DELIVERY POLICIES.
Petit Paris Marbella makes deliveries IN THE CAPITAL ZONE OF PANAMA
The client undertakes to provide the necessary information about the recipient to deliver the requested product. Any error or lack of information in this regard will be the sole responsibility of the client.
The estimated delivery time is 45 MINUTES, depending on the place of delivery.
10.- CANCELLATIONS
To cancel your purchase order or any of the items in it, the customer must contact us through the Customer Service Center, by email store@ petitparispanama.com.
11.- LIMIT AND LIABILITY
Use of cards without authorization of the owner or stolen.
We are not responsible for purchases made with credit cards without prior authorization from the owner or stolen; it being understood that the person who makes the purchase is fully empowered to carry out the transaction and that, therefore, we cannot refuse to process it. Performing transactions online without the prior consent of the owner or with stolen cards constitutes fraud which is punishable by Panamanian legislation.
Unrecognized payment due to disagreements with the service or ignorance of the payment method
We send information via email to our clients regarding our credit card payment providers. We are affiliated with a Financial Institution with high regional standards, which provides us with credit card collection, serving as its sole responsibility to be a secure collection agent for our clients with the bank that issued the card. You are informed that your account statement will show the payment of the purchase under the name of Petit Paris Marbella.
We do not accept, under any circumstances, any payment not recognized by the customer due to lack of knowledge of the payment method or due to disagreements with the delivery. The fact of establishing a claim with the bank, thereby ignoring your purchase, implies a suspicion of potential fraud; So with the order information, signature of receipt of the order by the recipient, there will be enough evidence to support the claim that is filed. It will then be of vital importance that the client always contact us to clarify any point.
12.- CONSUMER PROTECTION
We undertake to abide by the provisions of the Consumer Protection and Defense Law and the guidelines regarding privacy policy.
13.- NOT EXPECTED
Any situation not foreseen in these policies will be resolved by our Customer Service Center. At all times, compliance with our agreements will be verified under the philosophy of maximum customer satisfaction, under the understanding that there will be agents external to us that will prevent us from fulfilling our purpose.

 

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